Terms of service

These terms apply when you buy from the Impact Conversion store. The store is run by Impact Conversion Limited, a New Zealand company ("we", "us").

1. What you are buying

Digital products (page templates, section files, guides and related files) delivered by download through your account Library, and, where offered, services such as the Store Teardown. Each product page says what the product includes.

How you may use the digital products is set out in our licence, which forms part of these terms.

2. Prices, tax and payment

  • Prices are in US dollars.
  • Buyers in New Zealand pay New Zealand GST at 15%. Buyers in other countries may be charged VAT, GST or sales tax where the law requires us to collect it. Any tax is shown at checkout before you pay.
  • If you are a business in the EU or UK with a VAT number and need a reverse-charge invoice, email us before you buy.
  • Payment is taken at checkout through Shopify Payments or the other methods shown. We never see or store your full card details.
  • Your bank may charge currency conversion or foreign transaction fees. These are outside our control.

3. Getting your files

  • After you buy, log in to your Library at /pages/library with the email you bought with. We email you a one-time code; no password is needed.
  • Your order confirmation email also has the Library link.
  • If you can't get in within an hour of buying, check your spam folder, then email support@impactconversion.com.
  • When we update a file, the Library shows the new version.
  • Please keep your own copy of the files. We will do our best to keep the Library available, but we can't promise to host it forever.

4. The Store Teardown

If you buy Complete + Store Teardown, we need your store address to record your teardown. We will ask for it after you buy. The teardown is a recorded video review of your store plus a written fix list. It is our opinion of your store, not a promise of any result.

5. Offers after checkout

After you check out, we may show you an extra offer. If you accept it, the item is added to your order and charged to the payment method you just used. Nothing is charged unless you click to accept. Accepted offers are covered by the same refund policy.

6. Refunds

See our refund policy. In short: a 30-day money-back guarantee, no questions asked.

7. Your responsibilities

  • Back up your store theme before you install anything.
  • Make sure everything you publish (text, claims, prices, images and reviews) is true and legal where you sell. Demo content in the pack is illustrative only.
  • Keep your files and Library login to yourself. The licence says what you may share.

8. Our responsibility to you

  • The products are provided "as is". We have built and checked them carefully, but we don't promise they will work with every theme or app, or that they will increase your sales.
  • To the extent the law allows, our total liability to you is limited to what you paid for the product concerned.
  • We are not liable for indirect losses, such as lost profits, lost sales or lost data.
  • Nothing in these terms limits rights you have under consumer law that can't be excluded.
  • If you buy for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply, as allowed by section 43 of that Act, to the extent it is fair and reasonable.

9. Things outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as outages at Shopify, payment providers or internet services.

10. Changes

We may change these terms. The terms in force when you place an order apply to that order.

11. Law and disputes

New Zealand law applies and the New Zealand courts have jurisdiction. If something goes wrong, please email us first. Most problems are sorted quickly.

12. Contact

Impact Conversion Limited, Queenstown, New Zealand. support@impactconversion.com